Policies and Procedures Manual Index
 

1. Governance, Safety and Compliance

• Safe Workplace (WHS) Policy

• Risk Management Policy

• Incident and Near-Miss Management

• Emergency Management Policy

• Inclement Weather Policy

• Insurance and Compliance
   

2.  Participant Safeguarding

• Expected Behaviour Policy

• Child Protection and Safeguarding Policy

• Behaviour Support and De-escalation Procedures

• Feedback and Complaints Policy
   

3.  Service Delivery

• New Clients and Intake Policy

• First Aid Policy

• Confidentiality and Documentation Policy

• Cancellations and Rescheduling Policy

4.  Program Specific Policies

• Animal-Assisted Activities Policy

• Group Programs and The Farm Program Policy

• Food Van, Hospitality and Manufacturing Activities Policy

5. Review and Continuous Improvement

• Policy Review and Continuous Improvement Framework
  
  Applies to all staff, contractors, volunteers, clients, carers, support workers and visitors.
  Reviewed annually or following incidents, audits or service changes.